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• What Is Sublimation? Sublimation is a process by which sublimation dyes are printed onto a transfer medium with a specially prepared inkjet    printer. Those dyes are then transferred from the medium to an object or garment under the heat and pressure delivered by a commercial heat    press. Sublimation only works on garments made of polyester, or on specialty objects made of polyester or given a polyester coating. When the    heat and pressure are applied, the dye on the transfer medium sublimates, or becomes a gas, and is then absorbed into the polyester itself.

• What is a Cut and Sew garment? The term cut and sew is used to describe a garment that has been customized from panels of fabric rather than    one that has been Sublimated. These garments are restricted by the designs offered in our catalogue. These garments have a great price point    but any logos, numbers and names will need to be applied via screen-printing or embroidery in New Zealand.

• What are your minimum order quantities? Minimum order quantity is 10 pieces per style code.

• Can I order a preproduction sample? Preproduction samples are available prior to confirming your order, please discuss with our team for costs    and lead times associated.

• How do I wash a sublimated garment? Wash your garment separately in cold water. Do not use bleach or fabric softener. Avoid washing with    other items such as zippers, buttons and velcro as they may cause snagging, pulls, or other blemishes on your garment. Remove immediately    after washing and hang dry.

• How do I choose my sizing? Our sample warehouse is available to all customers and we encourage you try on all garments prior to ordering. You    can also select sizing using our sizing charts.

• Can I add individual names and numbers to a garment? Yes, you can add individual names and number. There is no charge for this.

• Can I have branded neck labels added to garments? Yes, we can add custom sublimated neck labels to all of your garments. There is no charge    for this.

• How do I send you a logo file? Email is best or if this is too large you can upload this to our dropbox site.

• Can I request a PMS colour for my garment? Yes, while we encourage our customers to choose a colour from our TPR colour book we also have    PMS colour matching.

• What files are okay for logos? Vector art files in the format of .eps, .ai, .cdr and some hi resolution .pdf’s are required with your order.

• How many logos can I add to my design? There is no limit to the number of logos you can add to a garment.

• I like the design on a Netball top but want this on a Jacket, can this be done? Yes, all of our Sublimation designs can be used across all    sublimation garments.

• Can you copy an existing garment design? Yes, we can redraw artwork from a current garment.

• How do I get a copy of the catalogue? There is no charge for our hardcopy catalogues, please get in touch via the contact us page and we can    send one out to you. We also have a digital copy you can download from our website.


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